BASIC TRAINING FOR MEDIATORS
The goal of the training: acquiring knowledge and skills needed for conducting mediation in resolving disputes, improving communication and negotiation skills, as well as management and leadership skills, prevention and conflict resolution in everyday work.
The training is organized in accordance with the Rule Book on the Training Program for Mediators (“Official Gazette of the Republic of Serbia”, number 146/14) and it is one of the preconditions for obtaining the License to Mediateand obtaining the right to enroll into the Official Registry of Mediators of the Ministry of Justice of the Republic of Serbia.
The training includes the following topics:
- Concept and types of techniques of alternative dispute resolution (ADR)
- Legal framework for implementing mediation (national and international regulations)
- Understanding, approaching and analyzing conflicts
- Communication Skills
- Concept, principles and styles of mediation
- Preparation for mediation, stages of mediation and the role of mediators
- Mediation, cooperation with attorneys and the participation of third parties
- Negotiation skills, overcoming obstacles, concluding an agreement
- Examples of good practice from USA and Europe, practical examples, exercises and simulations
- Standard of conduct of mediators and ethical issues
The training is intendent for managers and employees in public and private institutions, independent bodies, organizations and associations of citizens , local self-governments, directors and managers of enterprises, independent consultants and experts of all professions, lawyers, attorneys, psychologists, pedagogues, enforcement officers, as well as other professions, and all those who wish to acquire skills of constructive communication, negotiation and mediation .
For additional information, please contact us by phone: 011/3231-551, or via email:email@example.com
Jelena Arsic, PhD
Lawyer, facilitator and family mediator, assistant professor at the Union University Faculty of Law. She graduated from the Faculty of Law of the University of Belgrade and received her master's degree from the Faculty of Law of the University of Pittsburgh (USA), defending her master's thesis in the field of Family Mediation. She obtained a certificate as a court family mediator at the Center for Mediation and Law in Pittsburgh. Since 2003 she has been active in the field of mediation and ADR, while focusing particularly on family and commercial mediation. She has participated in several projects related to development of mediation in Serbia and the region. From 2006 to 2008, she worked for the American Bar Association (ABA) on projects focused on providing support the development of mediation in Serbia. Since 2008, she has been a consultant to IFC - World Bank in Serbia in the field of mediation. In 2009, she was engaged as a national consultant to UNDP within the project "Support to the Implementation of Anti-discrimination Legislation and Mediation in Serbia". She was a guest lecturer in specialist studies in the field of mediation at the Faculty of Political Sciences (University of Belgrade), and in the subject Family Mediation within the master studies at the Faculty of Law (University of Belgrade). She is a member of the European Mediation Network Initiative (EMNI), the South East European Mediation Forum (SEEMF), the American Conflict Resolution Association (ACR) and the Serbian National Association of Mediators (NUMS). She was a member of the working group for drafting the Law on Mediation. Author of numerous manuals, studies, and other texts in the field of mediation and alternative dispute resolution. She conducts mediation in Serbian and English.
Dragana Cuk Milankov
Psychologist, facilitator and mediator, licensed by the Ministry of Justice of the Republic of Serbia. President of the Center for Alternative Conflict Resolution (CARS). She graduated from the Faculty of Philosophy, University of Belgrade. She worked at the Clinic for Neurology and Psychiatry for Children and Youth in Belgrade, as a clinical psychologist and psychotherapist. Active in the field of mediation since 2002. Long-term consultant of the German governmental organization for technical assistance and cooperation (GIZ), within the project "Strengthening Structures for Youth Empowerment and Participation", on the programs of school mediation and community mediation. Engaged in “Atina”, organization which provides support to the victims of human trafficking. Participated in several projects to establish a mediation service in Serbia and Montenegro. In 2009, she was hired as a UNDP national consultant on the program to support the implementation of anti-discrimination legislation and mediation in Serbia. Since 2011, she has been the coordinator of the working group of the Commissioner for the Protection of Equality for establishing mediation service in discrimination cases. In 2013, she was a UNWoman consultant on the program to support the establishment of a trusted mechanism within the security sector, in the field of mediation skills. She was hired as a guest lecturer in specialist studies in the field of mediation at the Faculty of Political Sciences (University of Belgrade). Member of the South East European Mediation Forum (SEEMF), Mediation Training Institute Community and National Association of Mediators of Serbia (NUMS). Author of numerous manuals and publications.
International accredited mediator, attorney, coach, and consultant, with over 25 years of experience in Serbia, Europe, and the USA. He graduated from the Faculty of Law (University of Belgrade), completed postgraduate studies at the Metropolitan University of London (UK), and master's studies at the Faculty of Law of Pepperdine University in Los Angeles (USA). Licensed mediator and accredited trainer for conducting basic and specialized training of mediators by the Ministry of Justice of the Republic of Serbia, mediator on the list of the Chamber of Commerce and Industry of Serbia (CCIS) and the Commissioner for the Protection of Equality. Certified by the ABA Dispute Resolution Section, ADR Group, JAMS International and World Bank. Member of the global network of mediators - ADR Center from Rome (Italy) and the Serbian National Association of Mediators (NUMS). Active in the field of mediation since 2002, since 2006 he has been dealing exclusively with out-of-court settlement of disputes, and as a mediator he has acted in several hundred commercial, property, labor, and discrimination disputes. Guest lecturer at the Mediation Clinic at the Faculty of Law (University of Belgrade). From 2001 to 2008, he worked as a legal advisor to the USAID Judicial Reform Program in Serbia, organized by ABA/CEELI, on legal reform and alternative dispute resolution projects. Member of working groups for drafting the Law on Mediation. Author of numerous professional publications and blogs, he regularly holds trainings and presentations on the topic of mediation and dispute resolution at domestic, regional, and international conferences and events. He conducts mediation in Serbian and English.