The goal of the training: Sdeveloping negotiation and communication skills in everyday and business life, aiming to understand motives and reasons for different type of communication by other parties, in order to improve and meliorate interpersonal relations.

By attending this two-day training, the participants will acquire a certificate of completion, for a total of 12 hours of advanced training, needed to renew the License to Mediate.

The training is intended for mediators who have successfully completed the Basic Training for Mediators, as well as attorneys, lawyers, managers, and other employees within enterprises, public companies, institutions, public and nongovernmental sector, advisers and consultants, employees within human resources sector, as well as all others who are, within their daily activities, included in negotiations and resolving disputes.

The training includes the following topics:

  • Legal framework for conducting mediation in family disputes
  • Specific interventions by mediators in family disputes
  • The conduct of the mediator in relations to the agreements reached in family mediation

For additional information, please contact us by phone: 011/3231-551, or via email  office@partners-serbia.org


Jelena Arsic, PhD

Lawyer, facilitator and family mediator, assistant professor at the Union University Faculty of Law. She graduated from the Faculty of Law of the University of Belgrade and received her master's degree from the Faculty of Law of the University of Pittsburgh (USA), defending her master's thesis in the field of Family Mediation. She obtained a certificate as a court family mediator at the Center for Mediation and Law in Pittsburgh. Since 2003 she has been active in the field of mediation and ADR, while focusing particularly on family and commercial mediation. She has participated in several projects related to development of mediation in Serbia and the region. From 2006 to 2008, she worked for the American Bar Association (ABA) on projects focused on providing support the development of mediation in Serbia. Since 2008, she has been a consultant to IFC - World Bank in Serbia in the field of mediation. In 2009, she was engaged as a national consultant to UNDP within the project "Support to the Implementation of Anti-discrimination Legislation and Mediation in Serbia". She was a guest lecturer in specialist studies in the field of mediation at the Faculty of Political Sciences (University of Belgrade), and in the subject Family Mediation within the master studies at the Faculty of Law (University of Belgrade). She is a member of the European Mediation Network Initiative (EMNI), the South East European Mediation Forum (SEEMF), the American Conflict Resolution Association (ACR) and the Serbian National Association of Mediators (NUMS). She was a member of the working group for drafting the Law on Mediation. Author of numerous manuals, studies, and other texts in the field of mediation and alternative dispute resolution. She conducts mediation in Serbian and English.

Dragana Cuk Milankov

Psychologist, facilitator and mediator, licensed by the Ministry of Justice of the Republic of Serbia. President of the Center for Alternative Conflict Resolution (CARS). She graduated from the Faculty of Philosophy, University of Belgrade. She worked at the Clinic for Neurology and Psychiatry for Children and Youth in Belgrade, as a clinical psychologist and psychotherapist. Active in the field of mediation since 2002. Long-term consultant of the German governmental organization for technical assistance and cooperation (GIZ), within the project "Strengthening Structures for Youth Empowerment and Participation", on the programs of school mediation and community mediation. Engaged in “Atina”, organization which provides support to the victims of human trafficking. Participated in several projects to establish a mediation service in Serbia and Montenegro. In 2009, she was hired as a UNDP national consultant on the program to support the implementation of anti-discrimination legislation and mediation in Serbia. Since 2011, she has been the coordinator of the working group of the Commissioner for the Protection of Equality for establishing mediation service in discrimination cases. In 2013, she was a UNWoman consultant on the program to support the establishment of a trusted mechanism within the security sector, in the field of mediation skills. She was hired as a guest lecturer in specialist studies in the field of mediation at the Faculty of Political Sciences (University of Belgrade). Member of the South East European Mediation Forum (SEEMF), Mediation Training Institute Community and National Association of Mediators of Serbia (NUMS). Author of numerous manuals and publications.